Platinum System vs A....
We thought we had found a program comparable to Platinum for less money and that is why we decided to change
programs. What a Mistake! The demonstration of this new program was great in theory, but we found it much more complicated. We literally
had our staff on the phone every day for hours trying to get the "kinks" worked out.
With a stressed-out doctor and staff; our practice
suffered tremendously. We kept thinking that things would improve, but the never did. Our practice continued to decline.
We switched
back to Platinum after 3 months, and our practice is growing again and the stress is gone. This mistake has cost us thousands of dollars.
If anyone is thinking of changing programs, please don't. It was one of the worst decisions we have made since being in practice.
Platinum truly has the best system on the market. They are great to work with and the support is awesome.
Chad W., D.C. and
Leah W., D.C.
We just wanted to tell you
what an absolute pleasure it was to have met you and Platinum System. We
tried many systems prior to finally choosing Platinum System, such as C....T.... and G..... S........ Not only does Platinum System
just crush the competition, they are an absolute pleasure to deal with. Mark arrived on-site for our install and from there the bond
was made not only with Mark but also with Platinum. We have increased production and efficiency all from a program, oh wait, not just
a program but a complete revolutionary system.
Thanks Mark and Platinum System.
Dr Ronson D., D.C.
Although we were very happy with Platinum System
the decision to leave and use a "comparable software" as we were told, was due to
price. Since we rarely used tech support and with the slowing Michigan economy we tried to become more cost effective and reduce the
continuous monthly fee for Platinum Systems. After 3 long months with the other software the decision to return to Platinum was unanimous.
During those 3 months, our staff felt that the inefficient software we were using was not only bringing office morale down, but also
a loss in time & revenue. We spent several hours on the phone with tech support trying to work out ridiculous inefficiencies and
realized we were working for the system, the system wasn't working for us. While using this other system, staff would be heard muttering,
" I would have had this done by now in Platinum, " or "This system can't do this, but Platinum can."
We are very happy to return
to Platinum Systems. Their staff is professional, courteous and extremely competent. Stacia, has been especially helpful as we transition
back and has provided timely solutions for new billing issues. We are proud to say, that Platinum System has been a welcomed return.
Thank you,
Dr Michael B., D.C.
How to Save Yourself $50,000 +
During the past thirteen years in my Chiropractic office
I have had several software systems starting with Medisoft. We then updated our system to C........, and unfortunately due to a poor support
group at C........ we decided to try out A.... software. When switching to the A.... software, their sales staff informed us that
they were similar to Platinum and could bill all insurance companies in the United States as well as having a lesser cost. They stated
that they had 200+ systems up and running but after all the problems they confessed that only 5-6 were in the United States and those
offices were cash practices. Randy, A.... head tech was taking over our computer systems every day due to problems with the software.
A.... created a major nightmare for our office. Accounts Receivable alone went up 100%, because of their inability to bill in the
United States. In all it ended up costing me about $50,000 due to claims becoming untimely and increased staff hours trying to fix
all the software problems. Therefore, a few months later, we installed Platinum. They provided excellent training and installation
for all our employees and computers. Not only did it allow us to get our Accounts Receivable under control, but also we are able to
bill all Insurance Companies and receive a payment in a timely manner. Platinum has truly been a lifesaver in my practice. I highly
recommend Mark and Lucas and everyone else at Platinum. They have been outstanding to work with. If you are debating between these
two systems and have any other questions, please feel free to contact me.
Sincerely,
Dr. Eddie H.
My husband, Dr. Kowalik, and I can not express enough
how thankful we are for Platinum. First of all, the customer service is exceptional! We feel so secure knowing we can call regarding
any little question. The software is amazing! I can pull up a report or create a report to get exactly what we need, at anytime.
Thank
you for being a part of our team and in helping us build a successful practice!
With much appreciation,
Mahtty Kowalik
