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It's Not You, It's Them: How to Remedy EHR Software Disappointment

If you’re feeling discouraged or frustrated by the EHR software you thought you so carefully researched before investing in, take heart. It happens to the best of chiropractors. You may have been thinking that you haven’t worked hard enough with it, or that you just haven’t figured out how to work around the software’s shortcomings, but it’s not you. Sure, admitting that your EHR software just isn’t sophisticated, fast, or efficient enough to meet your needs is discouraging to say the least, but there’s a solution.

The purpose of using EHR software is to streamline your productivity, so if that’s not happening with your current software then it’s time to switch to a better system. While switching may initially seem disruptive to your practice, it’s important to keep the long-term benefits in mind. Think of it this way—your current EHR software is a handicap that’s leaving you limping along, while the right EHR software will allow you to run faster and stronger like a marathoner.

Ultimately, switching to a better EHR solution will save you valuable time and money by allowing you and your staff to work more efficiently on any task, from an easier client registration process to more accurate billing and collections procedures. So, how do you choose a new EHR software program the second (or third or fourth) time around?

Look For User Friendly

Too many EHR software programs are more complicated and confusing than they need to be. Your EHR software should provide everything you need to run a successful chiropractic office, from keeping track of patient files, adjustment logs, x-ray and scan images, and S.O.A.P. notes in a user friendly interface.

The software should also automate basic yet time-consuming tasks like appointment reminders and billing. Look for a system that’s easy to use, and that allows you to access patient information on a single screen instantly. Think about what was disappointing or frustrating with your current software, and test out how the new software handles those issues.

Do A Test Run

Look for an EHR software provider that offers a free trial, with no strings attached should you choose not to continue. Make sure you have access to all aspects of the software that you’ll need to evaluate in order to make an informed decision. Ask about the level of training that will be provided for the trial period, and whether or not you’ll have access to the provider’s customer support staff.

Prepare For The Transition

When you’ve decided on a new EHR software program, determine what kind of hardware you’ll need, such as screens, servers, and stations. Set up a station for doctors to access in each treatment room, and at the front desk.

Prepare your staff for the transition by telling them when and how the switch will occur, how they’ll be trained, and how the new system will benefit their daily tasks. The same goes for your patients, even if they’re not aware you’ve even been using an EHR program that you’ve not been happy with. Let them know how the new system will benefit them by saving them time during check-in and check-out, for example, or by delivering more accurate billing and appointment reminders. Remind both your staff and your patients that you’re transitioning to new software because you’re dedicated to making their lives easier, as well as yours.

Simply put, switching to a better EHR software program can transform your practice by allowing you to work more efficiently and see more patients. Once you find the right EHR software for your practice and start seeing the benefits, you’ll wonder why you didn’t ditch that old software sooner.


Platinum System EHR software has helped thousands of chiropractors serve more patients at less cost with affordable plans. View a free online demo, or try the software out free for 30 days, no credit card required. There’s a reason why the fast and reliable Platinum System is the #1 EHR for chiropractors and has a 95% retention rate. To discuss how Platinum System might serve your needs, contact us online or call us at 888-808-4898.


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