Chiropractic software questions, answered straight.
What Platinum is, what it costs, how the AI works, and what switching looks like — 46 short answers, each linked to the page with the full detail.
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About Platinum
Platinum System is a chiropractic practice operating system: one cloud platform with nine connected modules — EHR, practice management, CRM, patient app, analytics, payments, AI tools, revenue cycle management and a Marketplace of integrations. Every module reads and writes the same patient record, so a clinic runs on one login, one bill and one support team instead of separate vendors.
Yes. Platinum is built only for chiropractic — its documentation, billing, scheduling and AI are designed around chiropractic encounters, codes and care plans. It is not a general medical EHR adapted for chiropractors.
Since 1990. Platinum was founded in Montreal, Canada, and has served chiropractic for more than 30 years — one of the longest-standing names in chiropractic software. The current platform, Platinum 2.0, is a complete next-generation rebuild.
More than 1,500 clinics across North America and beyond run on Platinum today. The live coverage map on the homepage shows active clinics across the United States and Canada.
Platinum has three offices: sales in the United States, product, engineering and marketing in Canada, and the Solution Center support team plus engineering in Barbados. The platform is provided by Platinum System Chiropractic Revolution Corp.; the U.S. website and billing are operated by Platinum System USA Inc.
Antoine Clermont is Owner and CEO; he acquired Platinum in 2020 and set the course for the Platinum 2.0 rebuild. Nadine Brunet, Executive Vice President, has been with Platinum for 26 years, and Tanya Chase, Chief Operations Manager, leads the Solution Center.
Yes. Platinum serves clinics across the United States and Canada, and practices beyond North America. Canadian, Caribbean and international practices are quoted and billed in U.S. dollars.
The platform
No. The same system runs charting and documentation, scheduling and patient flow, billing and revenue cycle management, payments, the patient app, analytics and marketing — nine modules on one platform, with one login and one bill.
SOAP notes, exam findings including range of motion, diagnosis management with ICD codes, treatment and care plans, patient history, attachments such as X-rays and intake forms, and outcome tracking visit over visit. An AI scribe drafts the note while you treat, and a signed note flows to billing, the patient app and the dashboards with no second entry.
Drag-and-drop day, week and month views; 24/7 online booking that writes straight into the schedule; automated reminders and confirmations; a waitlist that fills cancellations; eligibility checks before the visit; care-plan booking that schedules a whole phase in one click; family scheduling; and kiosk, phone or desk check-in. Multi-location scheduling is included at no extra cost.
Yes. The Platinum Patient App is branded to your practice and runs on iOS, Android and the web. Patients book and reschedule, complete intake before arrival, message the clinic securely, pay balances, follow their care plan and exercises, and manage the whole family from one account.
Yes. Platinum CRM runs automated email and SMS journeys, reactivates lapsed patients, requests reviews after positive visits, manages Google Business Profile and listings, supports local SEO and social posting, and tracks referrals — with every campaign tracked through to booked visits.
Live dashboards fed by every module cover revenue and collections, schedule fill, provider productivity, claim denials, days in A/R, retention, marketing ROI and outcomes. More than 50 reports are ready on day one, custom reports are drag-and-drop, and any number drills down to the transaction behind it.
Yes. The Platinum Marketplace adds third-party integrations and add-ons, Platinum connects to your clearinghouse and ERA feeds, and Enterprise includes custom integrations and API access. Ask the team during a demo to confirm a specific tool.
Yes. Platinum runs in the cloud in a web browser on any device, so there are no servers to buy and nothing to install. New features, security patches and compliance updates deploy automatically.
Yes. Clinics run from one account with a shared patient record, so a patient seen at two sites has one chart, one balance and one care plan. Owners get roll-up reporting and per-site permissions; groups and banners that need governance and a dedicated team use Enterprise.
AI in Platinum
AI can draft them, and a clinician should always review and sign. Platinum’s AI scribe listens to the visit, structures the SOAP note and suggests diagnosis and procedure codes as you speak; nothing enters the chart until the chiropractor has read, edited and signed it.
An AI clinical scribe; posture analysis from photos; range-of-motion analysis compared across visits; AI-assisted X-ray analysis with annotated reports; RTM-enabled patient follow-ups; a 24/7 AI receptionist that answers calls and books appointments; and AI code suggestions and claim scrubbing in billing.
Platinum publishes 99% transcription accuracy for the AI scribe. The AI Tools page cites 50% less documentation time and 30% more patients seen; the scribe drafts and the clinician approves every note.
No separate AI product or bill. AI runs inside the modules your team already uses and is part of the platform from day one; the pricing page shows which features each tier includes.
No. The AI assists with documentation and analysis; it never signs a note, never diagnoses on its own and never puts anything in the chart a clinician has not read. It is trained on chiropractic encounters and terminology rather than adapted from generic medical AI.
It is a 24/7 phone and chat receptionist that answers calls, books and reschedules appointments, handles common questions and routes urgent messages to staff — so calls after hours still get answered.
Billing, claims and payments
A clean claim rate is the share of insurance claims accepted on first submission, without being rejected, corrected or resubmitted. It is one of the clearest measures of billing health. Platinum reports a 97% clean-claim rate, because claims are built from the signed note and scrubbed against payer rules before they go out.
Revenue cycle management is everything between booking a visit and collecting the money: eligibility checks, charge capture, coding, claim submission, payment posting, denial management and patient balances. Platinum RCM runs all of it from the same record as the chart, with a 14-day average from claim submission to payment posted.
Chiropractic manipulative treatment is billed with CPT 98940 (one to two spinal regions), 98941 (three to four regions) and 98942 (five regions), plus 98943 for extraspinal regions. Platinum suggests codes from the signed note and checks them against payer rules before the claim is submitted.
Medicare covers spinal manipulation as active treatment, billed with the AT modifier; when care is expected to be denied as maintenance, an Advance Beneficiary Notice (ABN) is signed and the GA modifier applies. Platinum applies Medicare modifiers automatically according to the ABN and medical necessity on file.
Verify eligibility before the visit, code from complete documentation, scrub every claim against payer rules before submission, and work denials by root cause. Platinum automates each step — its billing page cites 50% less time on denials.
Yes. Platinum connects to your clearinghouse and ERA feeds. You can run billing with your own team, use Platinum’s chiropractic billing specialists, or mix the two in the same work queues.
Yes. Integrated payments accept credit, debit and ACH at the desk or online, run recurring payment plans for care packages, store cards with PCI DSS-compliant tokenization, support dual pricing, and post straight to the same ledger as the claim.
Pricing
Plans start at $299 per month (USD). Platinum comes in three tiers — Align, Strengthen and Thrive — plus Enterprise for multi-location groups; you pick one tier and can move up or down at any time.
Align is the operating core: EHR, scheduling, billing and RCM, payments, reporting and AI posture, ROM and X-ray integration. Strengthen adds the patient app, online intake, two-way SMS and email, review requests, campaigns and home exercise plans. Thrive adds lead management, reputation and listings, local SEO, social, referrals and clinic automation. Enterprise adds multi-location management, custom onboarding, SLAs and dedicated support.
No. There are no setup or implementation fees, and guided onboarding and data-migration help are included with every tier.
Platinum offers a free, no-obligation live demo instead of a self-serve trial. Most demos run 30–45 minutes and are tailored to the roles attending, followed by a custom proposal.
Often, yes. Clinics commonly pay separately for an EHR, marketing, a clearinghouse, texting, intake, reviews and AI tools. The stack calculator on Platinum’s pricing page lets you add up your own bills and compare them with a single plan.
Switching to Platinum
Most practices go live within 2–4 weeks of signing, and a solo practice can be live in days. The rollout runs plan, train, migrate, launch and optimize, with data migration done overnight so the clinic keeps seeing patients.
Platinum’s team migrates the records, schedules and billing history you provide, and open claims and A/R come across so aging keeps being worked. Patient records land in Platinum before you switch over, and you verify them.
Training is role-specific — separate sessions for doctors, front desk and billing — and most teams pick the interface up in a day. A dedicated rep watches the first week, there is a 30-day check-in, and free on-demand training is available for as long as you are a customer.
Look for chiropractic-specific documentation and codes, billing that builds claims from the note, care-plan scheduling, patient engagement and reviews, a HIPAA Business Associate Agreement, real migration help and support that answers the phone. Platinum covers all of these in one connected platform.
Automate reminders and one-tap confirmations, book the whole care plan in advance, flag no-show risks early and fill cancellations from a waitlist. Platinum does all four and reports up to 30% fewer no-shows.
Security and compliance
Yes. Platinum is fully HIPAA compliant as a Business Associate, with AES-256 encryption at rest, TLS 1.3 in transit, role-based access, multi-factor authentication and an audit log of every access to patient data.
It can be, when the vendor acts as a Business Associate and protects patient data with encryption, access controls, audit logging and backups. Platinum runs on a HIPAA-compliant cloud platform and hosts in SOC 2 certified data centers.
Platinum operates SOC 2-aligned controls and is hosted in SOC 2 certified data centers. A control matrix is available on request.
Backups are continuous with point-in-time recovery. The platform is designed to recover within 4 hours of a major outage, with at most 1 hour of data loss, and failover is tested in regular disaster-recovery drills.
Support
Yes. Every customer gets unlimited phone and email support with no support tiers or per-incident charges, and software updates are included.
90–95% of calls are answered live during business hours, and email gets a reply within one business day. Support specialists average more than a decade of experience with chiropractic billing and workflows.
Support: (888) 880-8602 or solution@platinumsystem.com. Sales: (888) 808-4898 or sales@platinumsystem.com. International: (954) 933-5171. To see the platform, request a demo online.
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