Terms of Service

Welcome to Platinum Health Systems, Inc. ("Platinum," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Platinum chiropractic practice management platform, website, mobile applications, and all related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using our Services, you confirm that you:

• Are at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal authority to enter into a binding agreement
• Are a licensed healthcare provider, authorized staff, or representative of a chiropractic practice
• Accept and agree to comply with these Terms and all applicable laws and regulations

If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Account Registration & Security

To access certain features of the Services, you must register for an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Immediately notify us of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

3. Use of Services

3.1 Permitted Use

The Services are designed exclusively for chiropractic practice management, including electronic health records, billing, scheduling, patient engagement, and related healthcare operations. You may use the Services only for their intended purpose and in compliance with all applicable laws.

3.2 Prohibited Conduct

You agree not to:

• Use the Services for any unlawful purpose or in violation of any regulations
• Attempt to gain unauthorized access to any portion of the Services or related systems
• Reverse engineer, decompile, or disassemble any aspect of the Services
• Transmit viruses, malware, or any malicious code through the Services
• Use the Services to store or transmit information that infringes intellectual property rights
• Interfere with or disrupt the integrity or performance of the Services
• Share your account credentials or allow unauthorized users to access the Services

4. Subscription & Billing

4.1 Subscription Plans

Access to the Services requires a paid subscription. Subscription details, including features, pricing, and billing cycles, are described on our Pricing page. We offer monthly and annual billing options for Solo Practice, Multi-Location Group, and Enterprise Network plans.

4.2 Payment Terms

• All fees are charged in advance on a monthly or annual basis
• Payments are non-refundable except as expressly stated herein or required by law
• We reserve the right to change pricing with 30 days' written notice
• Failure to pay may result in suspension or termination of your account
• You are responsible for all applicable taxes associated with the Services

4.3 Free Trial

We may offer a free trial period. At the end of the trial, your account will be converted to a paid subscription unless you cancel before the trial expires. During the trial, you will have access to the full platform features as described on our Get Started page.

5. Data Ownership & Intellectual Property

5.1 Your Data

You retain all rights to the data you enter into the Services ("Your Data"), including patient records, practice information, and billing data. We do not claim ownership of Your Data. You grant us a limited license to use, process, and store Your Data solely to provide the Services.

5.2 Our Intellectual Property

The Services, including all software, designs, text, graphics, logos, and trademarks, are owned by Platinum and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on any part of the Services without our prior written consent.

6. HIPAA & Compliance

Platinum operates as a Business Associate under HIPAA. By using the Services, you agree to:

• Execute a Business Associate Agreement (BAA) with Platinum prior to entering Protected Health Information
• Use the Services in compliance with HIPAA Privacy, Security, and Breach Notification Rules
• Ensure all users within your practice are trained on HIPAA requirements
• Promptly report any suspected data breaches or security incidents

For more details, see our HIPAA Compliance page and Privacy Policy.

7. Service Availability & Support

We strive to maintain 99.9% uptime for the Services. However, we do not guarantee uninterrupted access and may perform scheduled maintenance with prior notice. Our Support team is available to assist you with any technical issues:

• Unlimited live phone and chat support during business hours
• Email support with 24-hour response time
• Access to instructional videos and knowledge base articles
• Dedicated onboarding assistance for new practices

8. Limitation of Liability

To the maximum extent permitted by law:

• The Services are provided "as is" and "as available" without warranties of any kind
• Platinum shall not be liable for indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from the Services shall not exceed the fees paid by you in the twelve (12) months preceding the claim
• We are not responsible for any loss of data, revenue, or business opportunities resulting from your use of the Services

9. Termination

Either party may terminate this agreement:

• By You: Cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
• By Us: We may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, or engage in conduct that may harm other users or the Services.

Upon termination, you may request an export of Your Data within 30 days. After this period, we may delete Your Data in accordance with our data retention policies and HIPAA requirements.

10. Dispute Resolution

Any disputes arising from these Terms or the Services shall be resolved through:

• Informal Resolution: Contact us first to attempt to resolve the dispute informally within 30 days
• Mediation: If informal resolution fails, disputes will be submitted to binding mediation
• Arbitration: Disputes not resolved through mediation shall be settled by binding arbitration in accordance with applicable rules
• Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles

11. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will:

• Post the updated Terms on this page with a revised "Last Updated" date
• Notify you via email or through an in-app notification at least 30 days before changes take effect
• Continued use of the Services after changes take effect constitutes your acceptance of the updated Terms

12. Contact Us

If you have questions about these Terms of Service, please contact us: