INSIDE THE CLINIC
Real practices, real people.
Care doesn’t end at the door. The app keeps patients connected to your practice between visits — booking, asking, paying — from wherever life happens.
PLATINUM PATIENT APP · PATIENT EXPERIENCE
Your practice, in every patient’s pocket.
Booking, intake, messages and payments — and the care plan itself, in every patient’s pocket. Patients handle the routine on their own, see their progress, and stay on plan between visits.
Self-service for patients, 24/7
Branded as your practice
Intake done before arrival
Secure messaging & bill pay
Booked from the phone
Paid in app
SEE IT IN ACTION
Everything patients need, in one app.
Booking, intake, payments and messages — all in a branded app that feels like your practice, not a generic portal.
- Book, reschedule & check in from the phone
- Digital intake & secure bill pay
- Reminders & secure messaging, built in
- Branded as your practice, not a generic portal
- Visit summaries and care plans in their pocket
- Care-plan progress patients can actually see
- One account for the whole family — book, check in and pay for everyone
Illustrative — replace with a product screenshot of the patient app.
WHAT THE APP TAKES OFF THE DESK
The front door, measured.
Four numbers a practice notices in the first month — how often the phone rings, how much paperwork is already done, and how patients rate the experience.
60%
fewer front-desk calls
85%
intake completed before arrival
4.8
patient satisfaction
24/7
self-service for patients
EVERYTHING PATIENTS NEED, IN ONE PLACE
Built around the patient experience.
The app patients actually use between visits — designed to make their life easier and take work off your front desk.
THE DIFFERENTIATOR
A care-plan companion
Patients see exactly where they are in their care — completed, missed and remaining visits — with the next phase explained in plain language. Booking suggestions match their prescribed frequency, alerts nudge them when they fall behind, and milestones get celebrated.
What it means: patients stay on plan — adherence, outcomes and retention all move together.
THE REASON PATIENTS OPEN IT
Online booking & self-scheduling
Patients book, reschedule or cancel from their phone — real-time availability, instant confirmation. Booking suggestions follow the care plan, and guardrails keep patients from booking the wrong provider, service or visit type — and booked visits sync to the patient’s personal calendar.
What it means: the schedule fills itself, even after hours — without a single phone call.
Digital intake & consent forms
Demographics, health history, consent and insurance — completed before the patient walks in. Forms arrive attached to the appointment, pre-filled with what the clinic already knows. Patients can save and resume, and scored questionnaires flow straight into the clinical note.
What it means: no clipboards, no waiting-room bottleneck — the chart is ready before the visit starts.
Secure messaging
HIPAA-compliant two-way messaging for questions, follow-ups and care coordination.
What it means: questions get answered without tying up the phone line — and every exchange stays on the record.
Billing & payments
Patients view statements, pay balances, set up payment plans and store cards on file.
What it means: balances get paid sooner — without statements piling up or staff chasing payments.
Visit summaries & health history
After each visit, patients receive care instructions, exercises and next steps — right in the app.
What it means: patients follow the plan between visits — so adherence, outcomes and retention improve.
Reminders & notifications
Push notifications for appointments, care reminders, new messages and billing alerts.
What it means: fewer no-shows and a schedule that holds — without staff confirming every visit by hand.
Family accounts
Parents, children, spouses and dependants under one login — family booking, family check-in, and one payment for everyone.
What it means: the family practice finally gets a family app.
Progress they can see
Outcome scores, pain trends and exam results translated into understandable progress — with exercises tracked as viewed and completed.
What it means: patients see the care working, and keep coming.
Documents & imaging
Visit documents and X-ray images, available in the app.
What it means: ‘can you send me that?’ stops being a phone call.
Balances they can understand
Balances, statements, insurance payments and payment history — plus an understandable estimate of expected patient responsibility when available, with the financial-plan summary alongside. Pay before, during or after the visit; parents pay for the whole family.
What it means: no surprise bills, and no statement phone calls.
AI & AUTOMATION, BUILT IN
The follow-up handles itself.
The app isn’t just a window into your practice — an automation layer runs behind it, keeping patients booked, prepared and paid up without staff effort.
Smart reminders
Confirmations, reminders and follow-ups go out automatically — patients confirm with one tap, and the schedule holds.
Intake that fills the chart
Completed forms flow straight into the record — demographics, history and consents, with no re-typing at the desk.
Payments that post themselves
In-app payments land on the ledger instantly, and payment plans run on schedule — no manual posting.
The plan protects itself
A missed or cancelled visit triggers the follow-up and a rebooking prompt automatically. On the clinic side, a care-plan compliance dashboard shows which patients are at risk of dropping out — before they do.
Every tap a patient makes is one your front desk does not have to. Nothing is re-typed, and nothing waits for someone to get to it.
See it from the front desk →A DAY IN THE PRACTICE
The same app, three points of view.
Patients see a phone screen. Here is what the rest of the practice sees.
The phone stops being the only way in. Bookings, reschedules, intake and payments arrive already done, so the morning is spent greeting people instead of typing what they said on the call.
- Bookings land on the live schedule
- Intake arrives completed — nothing re-typed
- Balances often paid before the patient reaches the desk
The chart is populated before you walk in — history, consent and insurance are already there. After the visit, care instructions and exercises go to the patient’s phone, so the plan survives the drive home.
- History and consent ready before the visit
- Visit summaries reach the patient automatically
- Exercises and next steps stay in the patient’s pocket
Fewer calls, a fuller schedule and faster payment. The app is the front door patients use out of hours, and everything it collects lands in the same system rather than a separate portal.
- Self-service keeps running after hours
- Push reminders hold the schedule together
- In-app payments post straight to the ledger
- The compliance dashboard flags patients at risk of dropping off their plan
- Engagement is measured in outcomes — bookings, completed visits, payments and reviews, not message opens
HOW IT WORKS
Three steps to a better patient experience.
-
Book in seconds
The patient books or reschedules from the app — any time of day, no phone call needed. It writes straight into your live schedule.
No phone call -
Arrive ready
Intake, consent and payment details are done before they walk in — so check-in is a hello, not a clipboard.
Check-in is a hello -
Stay connected
Reminders, secure messages and visit summaries keep patients engaged between visits — and coming back.
Between the visits
BEFORE & AFTER
What changes for the patient.
Same practice, same care team. A different amount of effort to be a patient there.
✕ Before Platinum
- Booking meant calling during office hours
- Clipboards filled in at the front desk
- Questions left on voicemail
- Statements mailed, then chased
- Care instructions forgotten in the parking lot
- Patients lost track of where they were in their care
✓ With the Patient App
- Patients book and reschedule from their phone
- Intake and consent are done before arrival
- Secure messages answered without tying up the phone
- Balances paid in the app
- The plan, the exercises, the progress and the next visit all live in their pocket
ONE CONNECTED SYSTEM
The app connects to everything.
Every tap a patient makes syncs across the platform instantly — nothing to re-enter, nothing missed.
WHERE A TAP LANDS FIRST
Scheduling (PMS)
App bookings land on the schedule instantly — check-in status updates in real time.
EHR
Intake forms and health history pre-populate the chart before the visit begins.
Billing & RCM
In-app payments post straight to the ledger — payment plans managed in one place.
CRM
Reviews, recalls and campaigns reach patients through the app.
QUESTIONS PRACTICES ASK
Before you put it in their hands.
It is branded to your practice — booking, intake, payments and messages in an app that feels like your clinic rather than a portal patients have to be talked through.
Book, reschedule and check in; complete intake and consent; view statements and pay a balance; and message the practice — from the phone, at any hour.
Straight into the record. Demographics, health history and consents pre-populate the chart before the visit begins, so nobody at the desk re-types them.
Yes — two-way messaging is HIPAA compliant, and every exchange stays on the record with the rest of the patient’s file.
Yes — that’s the point. Completed, missed and remaining visits, the next phase in plain language, and booking that matches the prescribed frequency. Patients who fall behind get nudged automatically.
One account covers parents, children, spouses and dependants — booking, check-in and payment for the whole family.
iOS, Android and the web — the same experience on all three, designed to be easy for older patients too.
They land on the ledger instantly, and payment plans run on schedule — there is no manual posting at the end of the day.
After each visit they receive care instructions, exercises and next steps in the app, plus push reminders for appointments, messages and billing — so the plan stays in front of them.
PUT YOUR PRACTICE IN THEIR POCKET
Let the phone stop ringing.
See the Patient App from both sides — what the patient taps, and what lands on your schedule, your chart and your ledger.
HIPAA compliant
SOC 2 Type II
Built for chiropractic