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Patient Self-Service

Your Practice in Every Patient's Pocket

Give patients a modern self-service experience -- from booking to payments -- right from their phone. Reduce front desk calls, boost satisfaction, and keep patients engaged between visits.

Online Booking Digital Intake Secure Messaging Bill Pay Visit Summaries
Patient mobile app experience
60%
Fewer Front Desk Calls
85%
Intake Completion Rate
4.8
Patient Satisfaction
24/7
Self-Service Access
Features

A Better Patient Experience

Everything patients need to engage with your practice -- in the palm of their hand.

Patient app features

Appointment Booking

Patients book, reschedule, and cancel appointments 24/7 from their phone -- with real-time availability and instant confirmation.

Visit Summaries

After each visit, patients receive a summary with care instructions, exercises, and next steps -- directly in the app.

Digital Intake Forms

Patients complete intake paperwork before they arrive -- demographics, health history, consent forms, and insurance details.

Notifications & Reminders

Push notifications for upcoming appointments, care reminders, new messages, billing alerts, and practice announcements.

Secure Messaging

HIPAA-compliant two-way messaging between patients and your practice -- for questions, follow-ups, and care coordination.

Billing & Payments

Patients view statements, make payments, set up payment plans, and store cards on file -- all from the app.

Meet patients where they already are

The Platinum Patient App puts your entire practice in your patients' pockets. From booking their next appointment to paying their bill, everything they need is just a tap away. Your front desk handles fewer calls, and patients feel more connected to their care.

See It in Action
Mobile patient app experience
How It Works

Three steps to a better patient experience

Get patients onboarded and engaged in minutes.

Patient app workflow
1

Patient Downloads the App

Patients receive an invitation link via text or email. They download the app, verify their identity, and connect to your practice in seconds.

2

Self-Service Everything

Patients book appointments, complete intake forms, message your team, pay bills, and view visit summaries -- all from the app, 24/7.

3

Stay Connected Between Visits

Push notifications keep patients engaged with appointment reminders, care instructions, and practice updates. Your team spends less time on the phone.

Connected Workflow

Patient App connects to everything

Every patient action syncs instantly with your practice systems.

PMS

App bookings appear instantly on the schedule. Check-in status updates in real-time.

EHR

Intake forms and health history pre-populate the clinical record before the visit begins.

Payments

In-app payments post directly to the ledger. Payment plans are managed in one place.

CRM

Patient engagement metrics from the app feed into CRM for smarter outreach and retention.

Patients love booking from their phones. Our front desk call volume dropped 60% overnight.
Lisa Park
Office Manager, Aligned Health
60% Fewer calls
85% Intake completion
4.8 Patient satisfaction
View all stories
GET STARTED

Ready to see Platinum
in action?

Get a personalized walkthrough and discover how Platinum can streamline your workflows, increase revenue, and delight your patients.

No credit card required Free 30-min walkthrough See your own data
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