Consider us part of your team.
Every Platinum customer gets unlimited support from experienced Platinum specialists. No ticket queues, no runaround — just real people who understand your workflow.
Reach us your way.
Phone, email or chat — whichever you pick, the same specialists are on the other end. No ticket queues, no per-incident charges.
Live chat
Available Mon–FriChat directly with a support specialist
Everything you need, in one place.
The Solution Centre is your dedicated support hub — staffed by specialists who know chiropractic operations inside and out.
Solution Centre
Your dedicated support hub for all Platinum questions. Search guides, submit requests, and track resolutions.
Learn more →Training & installations
We walk your team through setup, training, and go-live. Every step is guided so your practice never skips a beat.
Learn more →Software updates
Regular updates with new features and improvements. Your system stays current without any effort on your end, and for any major update, we provide you with a sandbox so you can familiarize yourself beforehand.
Learn more →Billing support
Expert help with insurance billing and claim management. Our specialists know chiropractic billing codes inside and out.
Learn more →Data migration
Smooth transition from your current system. We handle the heavy lifting so nothing gets lost along the way.
Learn more →Role-based training
Doctors, front desk, billing — everyone gets trained on what matters to them. Targeted sessions, not generic walkthroughs.
Learn more →How we support you from first contact to follow-up.
Four simple steps. Zero runaround. We stay with you until it's resolved.
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MULTI-CHANNEL
Submit
Reach out via phone, email, or chat. However you prefer, we're ready.
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EXPERT MATCH
Connect
Matched with a specialist who understands your workflow and speaks your language.
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FULL RESOLUTION
Resolve
We work with you until it's fully resolved. No passing the buck, no dead ends.
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QUALITY CHECK
Follow up
We check back to make sure everything runs smoothly and nothing was missed.
Help that shows up when you call.
Three numbers that describe what happens after you dial — how much support you get, how often a person picks up, and how long an email waits.
Calls answered live during business hours.
Replies within one business day.
No tiers, no limits, no extra cost.
The questions practices ask us first.
Straight answers about how to reach us, how fast we reply, and who picks up.
Three ways, whichever you prefer. Call (888) 880-8602, email solution@platinumsystem.com, or use live chat Monday to Friday to chat directly with a support specialist.
Every Platinum customer gets unlimited support. No support tiers, no per-incident charges, no limits, no extra cost — and automatic software updates are included too.
Email gets a reply within one business day. On the phone, 90–95% of calls are answered live during business hours.
Experienced Platinum specialists — not a generic help desk. You are matched with a specialist who understands your workflow and speaks your language. Our support team’s average experience is over a decade.
Yes. We walk your team through setup, training and go-live, and we handle the heavy lifting on data migration from your current system so nothing gets lost along the way.
We check back to make sure everything runs smoothly and nothing was missed. We work with you until it is fully resolved — no passing the buck, no dead ends.
Support that understands chiropractic workflows.
Our support team is not a generic help desk. Every specialist has deep experience with chiropractic billing, EHR workflows, and practice operations. When you call, you talk to someone who gets it.
- Unlimited calls, emails, and chats included
- Chiropractic operations specialists on every call
- Guided onboarding and data migration
- Role-based training for every team member
- No support tiers, no per-incident charges
- Automatic software updates at no extra cost
“I’ve gotten immediate service and fixes when problems have occurred over the years. That is why I am still with Platinum after 15 years.”
Real people who know chiropractic — ready the moment you call.
Support that has worked in clinics. Call, email or open a ticket — you will not be handed a help article.