Consider us part of
your team
Every Platinum customer gets unlimited live support from experienced chiropractic billing and software specialists. No ticket queues, no runaround — just real people who understand your workflow.
Reach us your way
Live Chat
Available Mon–Fri
Chat directly with a support specialist
Everything you need, all in one place
The Solution Centre is your dedicated support hub — staffed by specialists who know chiropractic inside and out.
Solution Centre
Your dedicated support hub for all Platinum questions. Search guides, submit requests, and track resolutions.
Learn moreTraining & Installations
We walk your team through setup, training, and go-live. Every step is guided so your practice never skips a beat.
Learn moreSoftware Updates
Regular updates with new features and improvements. Your system stays current without any effort on your end.
Learn moreBilling Support
Expert help with insurance billing and claim management. Our specialists know chiropractic billing codes inside and out.
Learn moreData Migration
Seamless transition from your current system. We handle the heavy lifting so nothing gets lost along the way.
Learn moreRole-Based Training
Doctors, front desk, billing — everyone gets trained on what matters to them. Targeted sessions, not generic walkthroughs.
Learn moreHow we support you from
first contact to follow-up
Four simple steps. Zero runaround. We stay with you until it's resolved.
Submit
Reach out via phone, email, or chat. However you prefer, we're ready.
Multi-ChannelConnect
Matched with a specialist who understands your workflow and speaks your language.
Expert MatchResolve
We work with you until it's fully resolved. No passing the buck, no dead ends.
Full ResolutionFollow Up
We check back to make sure everything runs smoothly and nothing was missed.
Quality CheckFrequently asked questions
Everything you need to know about Platinum support.
Our live support team is available Monday through Friday during business hours. You can also submit requests through the Solution Centre at any time, and our team will respond on the next business day.
Phone calls are answered live during business hours with minimal wait times. Emails are typically responded to within one business day. Our goal is to connect you with the right specialist as quickly as possible.
Yes. Unlimited live support is included with every Platinum plan at no additional cost. There are no support tiers, no per-incident charges, and no limits on how often you can reach out.
Absolutely. Whenever you hire a new team member, we provide role-based training tailored to their responsibilities — whether they are a doctor, front desk staff, or billing specialist. Training is always included.
Our team handles the entire data migration process. We extract your data from your current system, map it to Platinum, validate everything, and run it through a full QA check before going live. You do not lose any patient records, billing history, or scheduling data.
We release updates on a regular cadence with new features, performance improvements, and compliance updates. All updates are deployed automatically — no manual installs, no downtime, and no extra cost.
Yes. Our support team includes experienced chiropractic billing specialists who can help with insurance claim questions, denial management, coding guidance, and payment posting. This is included with your plan.
You can submit a request through the Solution Centre at any time. Our team will review it first thing on the next business day and reach out with a resolution. For critical issues, emergency support options are available.
Support that understands
chiropractic workflows
Our support team is not a generic help desk. Every specialist has deep experience with chiropractic billing, EHR workflows, and practice operations. When you call, you talk to someone who gets it.