Get paid faster, with fewer denials.
Clean-claim scrubbing, denial tracking and automated posting — your revenue cycle, handled end to end.
Your revenue cycle, in one view.
From charge to payment — claims, denials and posting in a single workspace, with AI catching problems before they cost you.
- Clean-claim scrubbing before submission
- Denials tracked and easy to work
- Billing details linked to the service line
- Automated eligibility verification
- Automated claims submission and remit posting
- Claim status in plain language — with the next action attached
- Automated Medicare modifiers according to ABN and medical necessity
Everything from charge to paid.
A complete revenue-cycle workspace built for chiropractic billing — not a generic clearinghouse bolt-on.
Eligibility & benefits
Insurance eligibility is verified before the visit — and re-verified automatically on the cadence you set, by appointment type.
Charge capture & coding
Services and codes are captured at the point of care, ready to bill.
Clean-claim scrubbing
Every claim is checked against payer rules before it goes out.
Claim generation & submission
Clean claims are built from the chart and sent electronically in a batch.
Denial tracking & appeals
Denials are explicit and easy to manage from the service line.
Automated ERA posting
Payments post to the ledger automatically from remittances. Coverages are placed on hold if denied.
A/R follow-up
Aging balances are tracked and worked so nothing sits uncollected.
Patient billing & balance
Patient billing procedure added to the transaction ledger according to the benefits.
Revenue reporting
See collections, A/R and denial trends in real time.
Claim attachments (PWK)
Electronic claim attachments and PWK documentation go out with the claim — without faxing, and without leaving Platinum.
Secondary & tertiary payers
Primary, secondary and tertiary payer workflows run natively — remaining balances transfer automatically between insurance and patient responsibility.
Authorization alerts
Staff are alerted before treatment when an authorization is missing, expired or nearly exhausted — and patient responsibility is estimated before checkout.
Charge capture from the note
Charges generate automatically from the signed note and the completed treatment — and scheduled, documented, performed and billed services are reconciled so nothing goes unbilled.
One ledger, fully auditable
Every claim, denial and EOB is linked to its transaction, in a single understandable ledger — charges, payments, insurance, adjustments and balances together — with an audit trail on every charge, edit, submission, payment, write-off, adjustment, balance, ICD-10 codes, modifiers, diagnosis pointers, treatment plans and SOAP notes together.
The claim fixes itself before it fails.
AI works the revenue cycle in the background so your team stops firefighting rejections.
Denial prevention
AI flags issues before submission, not after rejection.
Code suggestions
ICD-10 / CPT suggested from the chart and checked against payer rules.
Auto-posting
Remittances reconcile and post without touching a spreadsheet.
Live claim status
Status pulls automatically from the clearinghouse and the payer — and displays in plain language, with the next required action.
Notes that defend the claim
SOAP notes and related documentation such as Oswestry, Back Bournemouth questionnaires and other required information can be sent with the claim to document the visit.
Your team stops working rejections after the fact. The claim is fixed while it can still go out clean.
Explore the AI layer →Three steps from visit to paid.
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Scrub the claim
Claims are checked against payer rules automatically.
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Submit the claim
Clean claims go out electronically in a batch.
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Post the payment
ERAs post automatically; denials route for fast appeal.
Billing connects to everything.
A signed note becomes a clean claim — automatically — and the money flows back to the ledger.
EHR
Signed notes become coded claims with no re-entry.
Scheduling (PMS)
Visit and eligibility data feed each claim.
Payments
Patient balances and card payments reconcile here.
Analytics
Every claim feeds revenue and A/R dashboards.
Patient App
Statements and balances reach the patient’s pocket.
Billing and payments, one system.
Every charge and patient payment lives in the same platform as the claim — no separate gateway, no re-keying.
Payment processing
Accept credit, debit and ACH from patients at the point of service or online.
Recurring plans
Automate payment plans for treatment packages, with installment schedules and predictable revenue.
Tokenization & security
PCI DSS-compliant storage; tokenization means card data is never stored on your systems.
Dual pricing
Offer cash / debit and credit-card pricing to cover processing fees transparently.
Three vendors, or one system.
Most clinics run a clearinghouse, an EHR and a merchant account side by side. Platinum runs all three jobs in the same platform.
- Charges are re-keyed from the chart into a separate billing tool.
- Rejections come back in the clearinghouse portal, away from the note that caused them.
- Remittances post by hand, or by spreadsheet.
- Card payments settle with a processor that never sees the claim.
- Three support lines when something breaks.
- A signed note becomes a coded claim with no re-entry.
- Denials are flagged, categorized and routed next to the visit they came from.
- ERAs post to the ledger automatically.
- Patient payments reconcile against the same claim.
- One team to call.
When billing is connected, the numbers change.
When billing, documentation, front desk and patient flow live in one system, the revenue cycle stops leaking — cleaner claims go out faster, denials drop, and collections improve.
Claims built from visit notes go out right the first time.
From claim submission to payment posted.
AI scrubbing catches errors before submission.
Patients pay at the front desk, not weeks later.
Documentation flows straight into claims.
Every claim links back to its visit note.
Questions practices ask us.
The practical ones — contracts, migration, support and what actually gets counted.
Yes — and it’s the same workflow either way. Run the billing software with your own team, bring in Platinum RCM services, or mix the two: internal billers and Platinum specialists work the same queues with the same visibility.
Yes. A consolidated dashboard covers every location, work queues span clinics, and A/R breaks down by payer, clinic, provider and owner.
No. Guided onboarding and data-migration help are included with every tier — there are no setup fees or implementation charges. See the pricing page for what each tier covers.
Open balances and in-flight claims migrate with your patient records, so aging keeps being worked instead of restarting. We agree the cut-over date with you first and run both sides until the last legacy claim clears.
Denials are flagged, categorized and routed automatically, so your team sees exactly what is stuck and why. Chiropractic billing specialists work appeals and payer follow-up alongside you.
Every tier includes our support team; higher tiers add priority response and a dedicated account manager. Day-to-day questions go to support, and billing-specific issues route to the RCM team.
Real practices, real people.
Billing shouldn’t mean a desk stacked with rejections. When claims go out clean the first time, your billing team spends the day collecting revenue — not rewriting paperwork.
“Hiring Platinum to do our billing ended up being the best business move I’ve made in my office.”
“Incredible company to work with for your billing needs. I cannot say enough good things about them.”
“Platinum brought me peace of mind and saved not only man hours, but also those middle of the night ‘freak out’ moments.”
Send the claim clean the first time.
See Platinum Billing & RCM run a real claim run — scrubbing, submission, denial work and posting, end to end.