Connect with Every Patient, Every Time
Automate your patient engagement with intelligent reminders, two-way texting, targeted email campaigns, satisfaction surveys, and automated review requests — all from one platform.
Fewer no-shows
Avg star rating
More reactivations
Faster patient responses
Everything You Need to Engage Patients
From the first reminder to the five-star review, Platinum Reach keeps your patients connected and your schedule full.
Automated Appointment Reminders
Send text and email reminders at customizable intervals before each visit. Reduce no-shows by ensuring patients always know when they are expected.
Two-Way Text Messaging
Have real-time, HIPAA-compliant conversations with patients via text. Confirm appointments, answer questions, and handle requests without phone tag.
Email Campaigns
Send newsletters, seasonal promotions, and health tips to segmented patient lists. Keep your practice top-of-mind between visits with targeted content.
Patient Surveys & Feedback
Collect NPS scores, satisfaction ratings, and post-visit feedback automatically. Identify issues early and celebrate what your patients love about your practice.
Recall Campaigns
Automatically identify and re-engage dormant patients with personalized outreach. Bring back patients who haven't visited in 30, 60, or 90+ days.
Online Review Requests
Automatically send review solicitations to satisfied patients after their visit. Build your online reputation on Google, Yelp, and Facebook effortlessly.
Three steps to automated engagement
Set it up once and let Reach handle the rest.
Patient Visits Your Practice
When a patient checks in, Reach captures their visit data and queues the appropriate follow-up communications.
Reach Sends Automated Follow-Ups
Based on the rules you set, Reach automatically sends reminders, surveys, review requests, and recall messages at the right time.
Patients Stay Engaged
Patients come back for their next visit, leave five-star reviews, and refer friends — all without your team lifting a finger.
Connected to everything in your practice
Platinum Reach isn't a standalone tool — it's woven into the Platinum platform, pulling data from your EHR, scheduling, and CRM to power smarter engagement.
EHR Integration
Visit history, diagnoses, and care plans inform your messaging. Send condition-specific follow-ups and personalized health tips based on each patient's chart.
Scheduling Sync
Reminders and confirmations are triggered directly from your appointment book. Reschedules and cancellations update automatically — no double-booking, no confusion.
CRM Connection
Segment patients by visit frequency, referral source, or lifecycle stage. Reach uses CRM data to target the right message to the right patient at the right time.
Before and after Platinum Reach
Without Reach
- Manual reminder calls every morning
- 20-30% no-show rates
- No review generation strategy
- Dormant patients lost forever
- Phone tag with patients all day
With Platinum Reach
- Fully automated reminders
- 60% fewer no-shows
- 4.8 average review score
- Automated recall brings patients back
- Two-way texting replaces calls
Built for every stage of the patient journey
New Patient Onboarding
Automatically send welcome emails, digital intake forms, first-visit prep instructions, and appointment confirmations the moment a new patient books.
Dormant Patient Reactivation
Identify patients who haven't visited in 30, 60, or 90+ days. Send personalized recall campaigns that bring them back with a single click.
Reputation Building
Auto-send review requests after positive visits. Monitor your Google and Yelp ratings. Turn happy patients into your best marketing channel.
Our no-show rate dropped 60% in just three months. Platinum Reach practically runs our patient communications on autopilot.