“I have been in 900 offices throughout the world,” Mark Lewis said, “and the original owner did the same thing.” Fifteen years as Platinum’s sales and marketing director has given him a particular lens for evaluating chiropractic software: how many screens does it take to see a patient?
The test that kills most EHRs
It is a simple test. Count the tabs. Demographics. Scheduling. SOAP notes. Billing. X-rays. Patient communication. Care plans. Reporting. At most EHRs, that is eight tabs, six of which you need to touch to get through a single visit. Every tab is a cognitive handoff, and every handoff is a place to lose context and time.
The cost of tab fatigue is not the seconds spent clicking. It is the seconds spent re-orienting. Where was I? What did the patient just say? What did I already enter? Multiply that mental reset across fifty visits a day and you understand why chiropractors burn out.
The Platinum answer
Platinum was built around a different answer. One of the most powerful features of Platinum is the fact that there are only two screens — one for the front desk and one for the doctor. All the information is right at your fingertips.
What each screen actually contains
The doctor screen shows X-rays, all SOAP history, spinal levels, future appointments, an easy note taking system, and patient education. Everything a doctor needs to complete a visit, on one surface, in one glance.
The front desk screen shows all patient information, patient balance, and the schedule book. Everything a CA needs to check in, reschedule, collect a payment, or answer a phone call, on one surface, in one glance.
The philosophy in one sentence
If you need it to see the patient, it lives on the screen. If it lives on the screen, it does not need a click to find. That is the whole design. It sounds obvious the first time you hear it. It is the kind of thing nobody else has copied because copying it means rebuilding the product from the ground up.
900 clinics cannot be wrong
I have walked into nine hundred chiropractic offices on four continents. The ones I remember are not the ones with the fanciest décor or the newest equipment. They are the ones where the front desk never looked stressed and the doctors never looked tired. That is what well-designed software looks like from the outside. It is invisible. It gets out of the way. That is what we built Platinum to be.