Platinum 2.0 is not just an update — it is a complete reinvention designed to provide you with an exceptional experience at every step. The principal objective with Platinum 2.0 is to facilitate the chiropractors and CAs daily operation by offering EHR and practice management software that is geared to maximize business success.
I have spent 23 years at Platinum. I was on the team that built the first EHR system. I led the creation of the Insurance Billing module. I have watched the chiropractic software industry go through three full generational shifts. Platinum 2.0 is the most ambitious thing we have ever built, and I want to explain why.
What ‘enterprise-grade’ actually means
The platform is built to be THE industry leader in EHR software and insurance billing solutions, where true connections between doctors, staff and patients is the main focus. ‘Enterprise-grade’ is a word that vendors use loosely. At Platinum it means a specific, checkable set of commitments:
- Two-factor authentication on every account, by default.
- ISO 27001 and SOC 2 Type II certifications under KPMG supervision.
- GDPR and HIPAA compliance.
- Right to be Forgotten implementation.
- Compliance with Quebec Law 59 on access to personal information.
- 21st Century Cures Act compliance.
- Business rules validation ensuring that every process operates optimally and adheres to the highest standards.
Those commitments are not about impressing a regulator. They are about making sure the solo practitioner running a clinic in rural Ohio is protected by the same controls as a twelve-location group in Texas.
What is in the box
Compliant SOAP notes in seconds with flexible data entry. Customizable dashboards for performance metrics. An advanced claim scrubbing tool and integrated claim management. The two-screen doctor and front-desk interfaces that have defined Platinum for two decades, modernized for cloud and rebuilt for touch and voice input.
Why this matters to a solo practice
The reason solo practices have been underserved by enterprise-grade software is simple: enterprise-grade software has traditionally been built for the buying behavior of hospital systems, not for the daily workflow of a single chiropractor and two CAs. Platinum 2.0 flips that. The same platform that runs the largest chiropractic groups in North America is the platform a solo DC can set up in an afternoon.
My goal
My goal is to offer a 360-degree platform to all Platinum customers. Every module works with every other module. Every screen flows into the next screen. Every report pulls from the same data your team already entered once. That is the promise of Platinum 2.0, and every release between now and general availability is a step toward it.