The three people profiled in this post have been at Platinum longer than some Platinum customers have been in practice. They are the institutional memory of the company — the ones who remember every product generation, every major migration, and every hard lesson that shaped the way we build software today.
Tanya Chase — Chief Operations Manager, 15 years
Tanya is our Chief Operations Manager. Fifteen years in, the team knows her as “Mrs. Procedure.” “With her unwavering dedication and graceful demeanor, Tanya serves as both an inspiration and a stabilizing force for those fortunate enough to work alongside her.” If Platinum has an operations playbook, Tanya wrote it.
Natasha Anthony — Insurance Billing Representative, 15 years
Natasha started her journey in the customer service department and quickly made her mark with her no-nonsense attitude and her knack for speaking her mind. Fifteen years later, she is the person on the IBS team the hardest denials get handed to — because she is the one who will actually read the policy, call the carrier, and refuse to hang up until it is resolved.
Stacia Payne — Insurance Billing Representative, 16 years
Stacia, 16 years in, is the team’s momma bear. “She will take off her belt (figuratively speaking, of course) to keep her team on track and ensure every claim gets processed with precision.” That combination of warmth and discipline is the reason new IBS hires learn faster when Stacia is their mentor.
46 years, collectively
These are the people behind your support tickets. They have seen thousands of clinics, thousands of claims, and — between the three of them — nearly half a century of Platinum. When the product team debates a feature, one of the first questions we ask is ‘what does the Solution Center think?’ We ask because the answer, usually, is the right one.